In as much as we expect Vestar to bring Wal-Mart to the Oro Valley Marketplace as the main anchor, we thought our readers would find the following article from the Oct 2 issue of Business Week Magazine interesting and informative.
The article's headline may be indicative of what we can expect when Wal-Mart comes to OV. "Wal-Mart: A Snap Inspection," The retailer's customer service scores low on our three-store visit. Says one worker: "If Wal-Mart doesn't care for me, why should I care?"
Click here to read the complete article.
1 comment:
No surprise here. Wal-Mart's business model is every day low price. To do this, they seek to keep their costs low.
Customer service is something you get in upscale stores; not in a store like Wal-Mart. The upscale stores charge higher prices and have higher gross margins. And higher quality merchandise.
We are getting a decidedly low end retailer for our $23.2 giveaway.
Very sad.
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